- Body Language
- Business English
- Business Etiquette and Mannerism
- Corporate Dressing and Grooming
- Corporate Training For Women
- Cross Cultural Training
- Customer Handling
- Dining Etiquette
- Email Writing Skills
- Interpersonal Skills
- Negotiation Skills
- Presentation Skills
- Selling Skills
- Team Building
- Time Management
Customer Handling
Customer Handling
- Importance of smile, greeting and conversation
- Difference between customer satisfaction and customer delight
- Understanding the reasons 'why customers leave?’
- Categories of customers : Angry, Demanding & Passive
- Difference between Good, Bad and Excellent service
- Steps to ensure a good experience by customers
- Communication words to use for a strong repute of the organization
- Do’s and Don’ts with a customer
- Participants would be motivated to ensure a customer Delight Experience
Why us? Learning shouldn’t be forced and boring, hence we make sure that the sessions are super interactive, enjoyable and full of activities and role plays.
Duration : Half day / Full Day
Price : 15,000 / 25,000
It was a great opportunity to understand how to write impressive and flawless emails to your clients and learn ‘Customer handling’ from such a dynamic trainer. Recommend everyone to take trainings from The Verve to reach the next level.
Chetan Dixit
( Director C. D. Power Pvt Ltd )
Thanks Akanksha for the trainings which were very interesting and full of information. You simply delivered them with so much ease.
Jagdish Sharma
( Branch Manager – Service Apple Service Centre )
The Verve Image Consulting is the founded firm of Akanksha Agrawal with a very simple aim to give a makeover to the LIVES of as many individuals as possible.
